Privacy Policy
Big Blade Plumbing & Rooter respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, stored, and protected when you visit our website or contact our company. Big Blade Plumbing & Rooter is located at 2113 S Burleson Blvd, Burleson, TX 76028 and serves Burleson and surrounding communities throughout the DFW area. By using our website, submitting a contact form, or requesting service, you agree to the practices described in this policy.
Information We Collect
We collect information that you voluntarily provide when you complete a contact form, request service, or contact our office. This information may include your name, phone number, email address, service address, and details about your plumbing request. We only collect information necessary to respond to your inquiry and provide plumbing services.
We may also collect limited anonymous website usage data through Google Analytics. This data may include browser type, device type, general geographic region, pages visited, time spent on the website, and referring websites. This information does not personally identify you. It is used to better understand how visitors use our website so we can improve functionality and user experience.
How We Use Your Information
The information you provide through our website is used to respond to service requests, schedule appointments, communicate regarding plumbing services, and provide customer support. We may use your contact information to call, text, or email you regarding your inquiry or scheduled plumbing service.
Anonymous website usage data collected through Google Analytics helps us understand website traffic, improve page performance, and optimize website content. This information helps us better understand which plumbing services visitors are searching for and how we can improve the website experience.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
LeadConnector and Website Forms
Big Blade Plumbing & Rooter may use LeadConnector or similar website tools to manage contact form submissions and customer communication. When you submit a form through our website, your information may be securely transmitted and stored within these systems to help us manage communication and service scheduling.
Information stored within these systems is used only for customer communication, service coordination, and internal record keeping. Access is limited to authorized personnel responsible for responding to inquiries and managing customer service requests.
Google Analytics
Our website uses Google Analytics to collect anonymous website usage data. Google Analytics uses cookies and similar technologies to track how visitors interact with our website. This may include page visits, time spent on pages, navigation behavior, and general location information based on IP address.
This data is aggregated and does not personally identify individual users. It helps us improve website performance, usability, and content. Users can manage or disable cookies through their browser settings if preferred.
Data Security
We take reasonable measures to protect the information you provide through our website. Access to personal data is limited to authorized team members who require it to respond to inquiries and provide plumbing services. We use secure platforms and communication tools to manage customer information responsibly.
While we work to protect personal information, no online transmission or data storage system can be guaranteed to be completely secure. Users submit information at their own discretion. We regularly review our systems to maintain responsible data practices.
Third Party Links
Our website may contain links to third party websites for informational purposes. Big Blade Plumbing & Rooter is not responsible for the privacy practices, policies, or content of external websites. We encourage visitors to review the privacy policies of any third party website they choose to visit.
Your Choices
You may request to update or delete your personal information by contacting our office directly. If you no longer wish to receive communication regarding your inquiry or service request, you may request removal from our contact records. Certain information may be retained as required for business, legal, or record keeping purposes.
Updates to This Policy
Big Blade Plumbing & Rooter may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or business operations. Updates will be posted on this page with a revised effective date. Continued use of our website after changes are posted indicates acceptance of the updated policy.
Contact Information
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
Big Blade Plumbing & Rooter
2113 S Burleson Blvd
Burleson, TX 76028
Phone: (817) 517-2425
We value transparency, honest service, and responsible data practices.